Privacy Policy

Introduction

orbitalproneum SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains the data we collect about you when you visit our website or use our services, how we use your information, and your rights regarding your personal data.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Rue du Curé 24, 4245 Differdange, Luxembourg.

Data Collection

We collect various types of information from and about users of our website and services. The data we collect includes:

Information You Provide Directly

When you contact us, request information, or use our services, we may collect personal information that you voluntarily provide, including:

• Name and contact details (email address, phone number, postal address)
• Company or restaurant name and business information
• Messages and correspondence you send to us
• Information provided in forms, surveys, or service requests
• Account credentials if you create an account with us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and website navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use the personal data we collect for various legitimate business purposes. How we use your information depends on the services you use and your relationship with us:

Service Provision

We use your data to provide, maintain, and improve our restaurant analytics services, including:

• Processing and responding to your enquiries and service requests
• Creating and managing your account and dashboard access
• Delivering our analytics services and generating reports
• Providing technical support and customer service
• Processing payments and managing billing

Communication and Marketing

With your consent, we may use your contact information to:

• Send you information about our services and industry insights
• Notify you about updates to our services or terms
• Respond to your questions and provide customer support
• Send promotional materials and marketing communications

Legal and Business Purposes

We may also use your information for:

• Compliance with legal obligations and regulatory requirements
• Protection of our rights and interests
• Business development and strategic planning
• Fraud prevention and security monitoring

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Cloud hosting and data storage providers
• Analytics and marketing platforms
• Payment processing services
• Customer support and communication tools

Legal Requirements

We may disclose your information when required by law or in response to valid legal requests, such as court orders or government investigations.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purpose for processing:

• Contact form submissions: 3 years from last contact
• Customer account data: Duration of service relationship plus 7 years for legal compliance
• Website analytics data: 26 months as per Google Analytics default settings
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under the GDPR and other applicable data protection laws, you have several rights regarding your personal data:

Access and Portability

You have the right to access your personal data and request a copy of the information we hold about you. You may also request that we transfer your data to another service provider in a structured, commonly used format.

Correction and Deletion

You can request that we correct inaccurate personal data or delete your personal data when it is no longer necessary for the purposes for which it was collected.

Restriction and Objection

You may request that we restrict the processing of your personal data in certain circumstances or object to processing based on legitimate interests or for direct marketing purposes.

Withdrawal of Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we transfer data outside this region, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable data protection laws.